If you have handed in your test sample after 2 p.m. at a REWE outlet in Vienna (BILLA, BILLA PLUS, BIPA, PENNY, or any petrol station shop of BP MERKUR inside, JET BILLA STOP&SHOP, SHELL BILLA Unterwegs), it is possible that it will only be picked up the next day, since the pick-up times of the Austrian Post are from 9 a.m. and from 2 p.m. Another reason might be that you have not completed the entry of your data in the web app. You should have received a confirmation email from LEAD Horizon with the note “All done!”. Results can only be delivered if all data were entered correctly. For further information on emails, see the question “I have received no email when registering – what is the problem?”.